SUMMARY AND OBJECTIVE
The Financial Aid Counselor is responsible for providing excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process. This position also determines eligibility within the parameters of institutional, state and federal requirements. The Financial Aid Counselor must be sensitive to college needs, employee and student goodwill, and overall brand equity of MCAD as an employer and educational institution.
- Provide advising throughout the financial aid process to prospective, new and current students and their families. Must have a thorough knowledge of available types of financial aid, scholarships and general student eligibility criteria.
- Exercises independent judgment in the management of operational details of the financial aid process including but not limited to:
- Reviews incoming financial aid application and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA. Completes student verifications to ensure accurate funding and compliance.
- Package returning students awards by allocating funds in coordination with state, federal, private, and institutional sources. Adjust awards as appropriate.
- Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions.
- Maintain knowledge of policies of other departments (registrar, student accounts, human resources, student affairs, etc) and understand the impact of them on a student's financial aid eligibility.
- Oversees the administration of both the federal and private loans. This includes certification of all federal and private education loans, resolving issues between the college's system and the Department of Education.
- Maintain student confidentiality in accordance with FERPA regulations.
- Ensures that students are receiving Exit Counseling information upon withdrawal, graduation or dropping below half time.
- Represent the Financial Aid Office during new student events held by the Admissions Office.
- Participates in state, regional and/or national professional development activities to ensure a complete understanding of federal and state regulations and remain current on changes to the federal and state aid programs.
- Serves as a member of the Financial Aid Appeals Committee.
- Performs other duties as assigned by Director of Financial Aid.
- Represents MCAD's vision, purpose, and values in day to day work and interactions with MCAD students, staff, faculty, and campus guests, as well as the greater community.
This position does not have supervisory responsibility.
Bachelor's Degree, or equivalent experience, required.
- 2 Years of Financial Aid experience preferred.
- 2 or more years experience using Financial Aid technology and systems such as PowerFAIDS, NSLDS, COD, CPS, or Scholarnet preferred.
- Experience with a Higher Education environment preferred.
- Strong customer service skills and experience.
- Ability to work independently as well as in a team environment.
- Strong interpersonal skills.
- Strong problem solving skills and technical aptitude.
- Demonstrated ability to facilitate communication and collaborate across departments.
- Overall proficient skill-level in Microsoft Office, which includes Word, Excel, PowerPoint, email, and basic computer concepts.
- Demonstrated ability to work independently; attention to detail; handle multiple tasks and prioritize duties.
- Demonstrated interpersonal, organizational and communications skills.
- Demonstrated initiative; ability to learn quickly. Willingness and ability to learn new software.
Certification/Licensure not required for this position.
This position has been identified as security sensitive and will require a background check. At the discretion of the college, various background checks may be done during the course of employment.
This position operates in a professional office environment. This position requires the ability and willingness to closely partner with team members and colleagues in other departments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Upon request, reasonable accommodation will be provided to successfully perform the essential functions of this job.