Service Center Assistant, Amherst, Massachusetts

Employer Amherst College
Created 06/11/2021
Reference 138905770
Country United States
State Massachusetts
City Amherst
Zip 01002-5000

Amherst College

Amherst Campus
Amherst Staff
Full time

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Service Center Assistant position. The Service Center Assistant is a full-time, year-round position, job group and level AO-2. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the w ays in which they bring value to and will work towards supporting a broadly diverse community.

The Facilities Service Center is the first point of contact and initial coordinator for most maintenance-related service requests on campus. The Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general Facilities related communications with the campus community. This person greets a diverse set of customers, receives and transmits messages via telephone, email, and two-way radio, performs basic financial functions, provides clerical support and data management, sometimes of protected and personal data.

Summary of Duties and Responsibilities:
Customer Service
  • Provides front-line customer interaction and support
  • Receives work requests through a CMMS portal, email, telephone calls, walk-ins, and directly through our work order management system, and enters these requests into our CMMS
  • Discerns the urgency of a request, as well as obtains the exact information needed to dispatch our technicians to complete the work order
  • Effectively communicates with a diverse set of staff, faculty and students

Clerical, Data Management, Work Order Processing & CORI Processing
  • Creates daily and weekly reports to track preventive maintenance work orders
  • Coordinates communication and corresponds with customers and Facilities staff.
  • Orders and maintains supplies
  • Initiates and follows up on service requests with outside vendors and contractors
  • Maintains files and provides other clerical duties including support to the Service Center Supervisor, Trade Shop Supervisors, and Technicians
  • Collects and secures confidential information to submit CORI checks for contractors/vendors

Financial Duties
  • Monitors and tracks reimbursable work requests and provides statements to customers
  • Posts all labor and materials utilized to complete each work request
  • Assists with month-end processing and financial period closeout, as needed

  • High School Diploma or equivalent
  • Excellent customer service, interpersonal, organizational, and time-management skills
  • Demonstrated verbal and written communication skills including the ability to follow written and verbal instructions
  • Moderate math skills including adding and subtracting
  • Attention to detail
  • Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines
  • Commitment to working with a diverse and inclusive community
  • Working knowledge and experience with both Microsoft Office and Google G Suite

  • Associate's Degree plus specialized training with Microsoft Office and Computerized Maintenance Management Systems (CMMS.)
  • Customer service training
  • Bookkeeping/ Accounting
  • Data entry and typing training/experience
  • Familiarity with CMMS systems

Amherst College requires all employees to be fully vaccinated for COVID-19 (medical and religious exemptions may apply).

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information .

Interested candidates are asked to submit a resume and cover letter online at . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. Review of applications will begin immediately and will continue until the position is filled.

To find information about job group and level (JGL) follow this link.


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