Field Services Agent- Bilingual English/Korean - Queens, NY, Queens, NY

Employer Healthfirst Inc.
Created 07/01/2021
Reference 1086240
Job Type Full Time
State NY
City Queens
Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to a fully vaccinated in-office environment. You must be vaccinated to work in our offices, even if you are partially remote. If you are selected to interview for this role, we will explain our vaccination policy and ensure you are comfortable moving forward with further interviews based on your work location.
Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to a fully vaccinated in-office environment. You must be vaccinated to work in our offices, even if you are partially remote. If you are selected to interview for this role, we will explain our vaccination policy and ensure you are comfortable moving forward with further interviews based on your work location.

The Field Member Services Representative acts as a liaison between Healthfirst and its customers. The individual is responsible for assisting customers with issues and inquiries they may have about their insurance, applications and or claims not paid. The Field Member Service Representative is also responsible for receiving and addressing member inquiries, resolution of customer complaints, client education, retention of membership and dis-enrollments.

  • Interacts with customers to provide information in response to inquiries about products and services.
  • Identify, research, and resolve customer issues using appropriate methods and tools.
  • Effectively manage face to face encounters.
  • Handle and resolve customer complaints.
  • Ability to navigate through information systems to analyze the caller's situation.
  • Serves as a liaison between the customer and various departments.
  • Other duties as assigned by the management team.
  • Work flexible schedules, nights, weekends, holidays, and/or overtime with limited notice.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Maintaining daily encounters of members on reports and database.
  • Hours can be anywhere between M-Sat, 8am-6pm

Queens, NY Location

Minimum Qualifications:
  • High School Diploma or GED equivalent from an accredited institution.
  • Work experience in a face to face or call center environment.
  • Must be Fluent in English/Korean, Reading/Writing and Communication skills.
  • Strong active listening skills

Preferred Qualifications:
  • Associates Degree from an accredited institution.
  • Compliance & Regulatory Responsibilities: see above

    License/Certification: NA

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "@healthfirst.org" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Date expired 09/17/2021

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