Manager, Billing, Chicago, Illinois

Employer Coalfire Systems
Created 04/09/2024
Reference 239287422
Country United States
State Illinois
City Chicago
Zip 60601
Salary -
Coalfire Systems

Coalfire is an EEO employer. We celebrate diversity and are committed to respecting one another, embracing individual differences, and creating an inclusive environment for all employees.

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients' hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.

But that's not who we are – that's just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

And we're growing fast.

We're looking for a Manager, Billing to support our Finance team.

This is a hybrid remote and in-office position located in the River North area of Chicago, IL.

Position Summary

Coalfire is seeking an experienced Manager, Billing to join our Finance team in Chicago. This is a hands-on supervisory position that will oversee the financial billing department of the company. As a manager, you will also oversee three staff members, training and ensuring that all billings are completed according to company policies and regulations. Selected candidate must be able to initiate, maintain and grow solid relationships with our sales, business operations and accounting teams to optimize existing processes and procedures, and develop improvement opportunities related to customer account management. The ideal candidate for this role isn't just looking for a job; they're searching for an opportunity to be a part of something bigger. They possess an intrinsic motivation to roll up their sleeves and dive into the heart of the company's operations, regardless of the challenges that may arise. This isn't about doing the bare minimum; it's about embracing each task with enthusiasm, whether it's leading a team or handling the day-to-day billing tasks of your team.

What You'll Do

  • Responsible for planning, organizing, and leading billing operations team, including setting strategic direction, development and mentoring
  • Responsible for the billing process driving continuous operational improvement, specifically replacing manual effort with automation where possible
  • Assist with billing activities as required based on sales volume and team needs
  • Ensure the accuracy of billing reports and metrics and use the information to lead productivity and accuracy of the billing team
  • Drive processes to capture special programs/promotions/discounts upfront so that such items are accurately reflected on initial billing
  • Liaise with Business Operations, Sales, Delivery, Tax and other departments for error resolution and operational improvement
  • Develop and manage effective billing strategies aiming to decrease DSO and increase working capital
  • Respond to escalated inquiries from customers, and research/resolve outstanding credit issues
  • Monitor billing activities on a daily/weekly/monthly basis; resolve complex billing matters as they arise
  • Coordinate billing audits and compliance activities as needed
  • Ensure all customer portal accounts are effectively managed including accuracy of reports for distribution to various departments
  • Maintain customer relationships to ensure prompt resolution of problems
  • Prepare reporting used for month-end close
  • Contribute to and/or manage additional operational areas as needed
  • Drive process improvement initiatives related to workflow to drive efficiencies
  • Collaborate cross functionally with other teams to improve AR process and provide excellent service to all customers, both internally and externally
  • Develop and maintain effective policies, procedures, and KPIs in order to maximize the effectiveness within the organization
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Support ERP and technology upgrade projects related to billing

What You'll Bring

  • 7+ years of billing experience
  • 3+ years' experience leading a multifaceted team
  • Bachelor's degree required in finance, accounting, or a related field
  • Expertise in using Certinia for financial management and billing
  • Strong understanding of financial policies, practices, and legal regulations
  • Excellent organizational, leadership, and communication skills.
  • Proficient in the use of Microsoft Office, specifically Excel (e.g., Pivot tables, VLOOKUP's).
  • Demonstrated leadership and management skills including the ability to coach, develop, and manage the performance of a team of professionals.
  • Ability and desire to take on a variety of projects and prioritize competing priorities to align with business needs and strategy.
  • Ability to supervise, mentor, and develop staff members in a team-oriented and dynamic environment.
  • Possess a hands-on mentality to help meet business goals and invoicing deadlines
  • Proficiency in Certinia and other financial software; NetSuite and OpenAir a plus
  • Strong analytical and problem-solving skills
  • Attention to detail and accuracy
  • Ability to manage and lead a team
  • Excellent communication and interpersonal skills
  • Your willingness to question the status quo, a desire to drive change and a passion to join a growing accounting organization is preferred
Why You'll Want to Join Us

At Coalfire, you'll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you'll work most effectively – whether you're at home or an office.

Regardless of location, you'll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You'll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you'll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. A reasonable estimate of the compensation range for this role is $64,000 to $112,000 based on national salary averages. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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