Application Support Specialist, Lafayette, Louisiana

Responsibilities:

• Serve as the first point of contact for support requests related to the Engage patient application suite and other enterprise SaaS solutions.
• Employ strong troubleshooting and analytical skills to diagnose and resolve application issues.
• Work closely with the technology team to deploy, test, and update applications.
• Document known issues and escalate them as needed; update customer-facing documentation.
• Provide IT Help Desk support, offering solutions to both common and complex issues.
• Offer extended coverage and participate in an on-call schedule for after-hours support as required by business needs.
• Maintain basic tablet (Android) knowledge and assist users with any related issues.
• Communicate with customers via phone to diagnose and effectively resolve issues.
• Stay current with knowledge of related technologies, designs, methods, and trends.

Job Requirements:

• Proven experience with Mobile Device Management (MDM), Samsung Knox preferred.
• Strong troubleshooting, analytical, and IT Help Desk experience.
• Outstanding interpersonal skills, focusing on helping others.
• Self-motivated with excellent communication skills.
• Ability to work full-time with flexibility for extended coverage and after-hours support as business needs require.
• Experience supporting end-users and IT department team members.

Requirements:

• Outstanding interpersonal skills with a focus on helping others
• Self-motivation
• Excellent Commutation Skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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