The Challenge: The U.S. Department of State (DoS) leads America’s foreign policy through diplomacy, advocacy, and assistance by advancing the interests of the American people, their safety and economic prosperity. What if you could use your knowledge and experience in Information Technology to support the State Department in implementing and training personnel on new technology ensuring continuity and effectiveness across DoS locations globally?
Build Your Career: At JCTM, we know the power of knowledge and experience combined with integrity and resolve. When you join JCTM, you are joining a team that empowers people, does what is right, and believes that every ‘JCTMer’ has a role in helping manage our culture.
Challenging projects: The successful Training Specialist I on our team will provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs. You will conduct training needs analysis and design curriculum for distance learning materials, including but not limited to: content outlines, learning objectives, interactive simulations and knowledge assessment questions. Additional responsibilities include:
- Review application development user stories and features to determine training impact and conduct the research necessary to develop and revise training materials.
- Develop interactive training, including but not limited to: storyboard development, screenshot capture, custom template programming and internal review processes that adhere to existing standards.
- Conduct Peer and Design review of training material for accuracy.
- Maintain policy and standards for online training throughout development process.
- Ensure training content is accurate based on outside feedback.
- Monitor training changes and updates for dissemination and implementation.
- Prepare training documentation.
- Analyze existing training materials and make recommendations to update training processes to satisfy customer objectives.
- Coordinate training activities and scheduling according to training program.
- Manage multiple training projects simultaneously involving successfully organizing, planning, and executing small-scale training projects from vision through implementation.
- Establish a project training plan including audience, approach, design, and list of deliverables.
- Use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids.
- Prepare student materials (course manuals, workbooks, instructor notes, handouts, and course evaluation forms).
- Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
- Work with learning management system administrator to assign training and upload training materials; track training completions and report metrics.
- Provide support for coordinating, developing, and delivering remote training to the user community.
- Provide second level support and coordinate training with help desks.
- Train personnel by conducting formal classroom courses, workshops and seminars.
- Prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.
- Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement.
- Work on all the assigned duties by the management.
Meaningful work: Use your skills, knowledge, experience, and drive to empower change and facilitate training within the United States Department of State (DoS). Your work will directly support the safety and security of our Nation.
State-of-the-art technology: Broaden your capabilities while working directly in support of the DoS – optimizing emerging technologies and methodologies for successful employment at multiple echelons.
New skills: Alongside a myriad of technical and functional experts, you can gain practical experience with advanced technologies, emerging tools and concepts, and strategic level implementation.
Room to grow: You’ll be inspired to grow your career and become a key contributor to the company’s processes and strategic goals through your alignment with mentors and collaborative colleagues.
Travel: Be part of a team traveling to DoS locations both domestically and internationally.
You Have:
- SECRET Clearance
- Bachelor’s degree in Business, Education, or Information Technology OR IT certifications (MS-MCT, CompTIA CTT+, SAFe, etc.)
- 3+ years of experience in Information Technology.
- Excellent written and verbal communication skills.
- Knowledge of Instructional Systems Design
- Demonstrated initiative, sound judgment, effective decision-making.
- Experience in Customer Service.
- Understand computer functions and related technical terminology and how they are applied in everyday business situations.
- Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office.
- Experience using Microsoft 365 productivity tools.
- Experience with Agile development methodologies preferred.
- Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
- Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.
- Experience with applications such as ServiceNow and Salesforce preferred.
- Prior technical training experience preferred.
- Ability and willingness to travel up to 25% of the time.
Clearance: Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information; U.S. SECRET clearance is required.
JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation.
