Title: Quality Assurance Specialist

Classification: exempt

Salary Range: $41-43,000

Reports to: OA/CTS Manager/Director

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions/DESI JCC contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

At the Dayton Job Corps Center, we believe that each and every employee plays an important role in our success, this is why we strive to provide each employee with:

• Competitive Compensation
• Comprehensive Benefits Program, including
  • Medical
  • Dental
  • Vision
  • Life
  • Employee Assistance Program
  • Flexible Spending Account
  • And more
• A Balance of Work and Time off including
  • Starting with 18 days of Paid Time Off, you gradually start accruing more PTO until you earn up to 28 days per year
  • Full-time employees are eligible for eleven paid holidays during the year, January through December - immediately upon hire

Join us and take the first step to an exciting and rewarding Career with the Dayton Job Corps Center - Make a difference!

Position Description

Summary

Reports to the Outreach, Admissions, and Career Transition Services (OA/CTS) Manager/Director. Responsible for quality assurance of OA/CTS for the contract. Complies with government (Department of Labor/DOL) and management (DESI) directives, quality control of services, data collection to the Job Corps Data Center, and report requirements to the DOL and the Project Director.

Essential Functions

1. Complies with all management, corporate, and government directives and standard operating procedures.
2. Models, mentors, and monitors a positive normative culture.
3. Responsible for the effectiveness of the process that fulfills the statement of work.
4. Performs quality review of all OA and CTS services delivered by OA and CTS field staff.
5. Performs quality review of all folders, exercising considerable judgment.
6. Negotiates inputs with Job Corps centers to ensure the contract meets arrival goals and applicants are served as prescribed in the PRH.
7. Negotiates and monitors assignments to CTS staff from Job Corps centers to ensure the contract meets CTS goals and students are served as prescribed in the PRH.
8. Assists in monitoring staff productivity.
9. Prepares weekly reports for contract management on arrivals and students pending assignments, no-shows, and barriers.
10. Prepares all weekly and monthly reports and ensures all arrivals are recorded in the Job Corps Data Systems.
11. Prepares weekly and monthly CTS reports on assignments, placements, non-positives, and long- term services.
12. Assists the OA and CTS Manager(s) with monitoring visits.
13. Collects from each Job Corps center projected arrival needs and communicates and coordinates arrival lists with Admissions Counselors (ACs).
14. Compiles a monthly report of files that have been on center review longer than 30 days.
15. Closely monitors no-show rates to meet the expectation of 8 percent or less.
16. Collects from each Job Corps center projected separation needs and communicates and coordinates separations with the CTS Manager/Director.
17. Provides data collection and coordination of reports and report requirements to/from Regional Office and the Job Corps Data Center.
18. Approves placements in the Job Corps Data System, exercising judgment based on knowledge of DOL requirements.
19. Conducts re-verification for any and all questionable placements.

1. Maintains accountability of property by acting as a responsible custodian; adheres to safety practices and performs safety inspections on areas of responsibility.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

Required Education & Experience

• Bachelor’s degree or four years of equivalent paid experience working with youth
• One year of experience in sales, marketing, or counseling-related services

Certifications/Competencies

• Ability to make decisions based on DOL knowledge and experience
• Knowledge of existing Federal, state, and local employment legislation governing hiring of employees
• Ability to establish and maintain filing systems per Job Corps guidelines
• Ability to promote the Career Success Standards (CSS) by modeling appropriate behaviors, mentoring students when necessary, and monitoring both positive and negative behaviors through interventions
• Ability to act as team member for the benefit of providing services to the students and Job Corps centers served
• Strong administrative and organization skills
• Excellent written and verbal communication skills
• Ability to type 65 words per minute
• Computer proficiency; knowledge of various software programs

Minimum Eligibility Qualifications

• If the position requires driving, a valid driver's license in the state of employment with an acceptable driving record is required
• 1-9 documentation required to verify authorization to work in the United States
• Ability to pass a pre-employment drug test and background check

Additional Information

Other Duties

This job description is not a comprehensive listing of all duties or responsibilities that are required for this position and may be updated. In the event of a change of duties, the employee will be notified.

AAP/EEO Statement

Dynamic Educational Systems, Inc., (DESI) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, marital status, amnesty, or status as covered veterans in accordance with applicable federal, state, and local laws. These include the Americans with Disabilities Act (ADA) and Americans with Disabilities Act Amendments Act (ADAAA), in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids, and services are available upon request to individuals with disabilities.

Please note that pursuant to Department of Labor policy and practice, employees are required to complete a certification of Vaccination Form that attests to the employee being vaccinated against Covid-19 OR the employee will be required to provide proof of having received a negative FDA-approved Covid-19 test taken some time within the previous 3 days (72 hours) of arriving for work on the Job Corps federal facility (this is a reoccurring requirement).