INTERN I (DESKTOP TECHNICIAN), Jacksonville, FL

About LSI

LSI is an employee-owned company and employs dynamic teams of professionals - people with the finest technical expertise, a level of passionate creativity, and a truly visionary outlook who deliver innovative training solutions that exceed our customer's expectations. Everyone at LSI has a personal stake in our success.

LSI has over 400 training and training support experts, engineers, and craftsmen on staff who develop state-of-the-art high-fidelity training devices, complex computer-based, highly interactive distributed learning products, and comprehensive, dynamic technical publications. LSI employee-owners collaborate to deliver training products and services for a myriad of programs and customers, using leading edge technology and proven processes.

Apply: https://www.lsijax.com/careers/

General Summary
The Desktop Support Technician Intern provides entry level technical support to end-users regarding computer, hardware, software, telephony and audio/video troubleshooting.

Essential Job Functions
• Deploys software images to new and re-assigned computers.
• Wipes all software from computers being re-assigned or removed from inventory.
• Keeps all IT hardware and assets inventory updated making it possible to identify who has what at any moment.
• Monitors Service Desk for tickets assigned to the queue.
• Provides helpdesk support and resolves problems to the end user's satisfaction always using the Help Desk tracking software and escalating issues to next level as needed.
• Must be capable of safely handling government-furnished equipment and materials.
• Must be available to work a standard weekly schedule with overtime as required.
• Provide shipping & receiving assistance of computer equipment.
• Perform other duties as assigned.

Job Requirements

Knowledge, Skills, and Abilities
• Must possess a working knowledge of PC hardware components and configurations.

Education and Experience
• Working towards Associates or Bachelors degree in related field preferred

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.