Description:
Join the team shaping the future of healthcare! MedBridge is a dynamic software company working with the country's largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Product team is growing and looking for a Director Product Management, Growth to join us! We hire in the following states: AZ, CO, FL, GA, IA, IL, KS, MA, MI, MN, NC, NY, OR, OH, PA, TX, UT, VA, WA, WI, TN.
The U.S. Healthcare industry is going through a transformation. Patients want access to better healthcare tools and experiences and healthcare systems are stretched beyond capacity and adapting to the new normal after the pandemic. Healthcare systems need to quickly onboard and train new clinicians to keep up with patient demand. In this role you'll be working on the teams that are being tasked with solving these problems.
Why work at MedBridge?
- We are mission driven. We are not just in it for the money. We believe continuing education improves the lives of both medical professionals and the patients they care for.
- We create award-winning products. In 2022 alone, we've won American Stevie Awards for Best Professional Education App and the 2022 MedTech: Digital Health Innovations award.
- We're a fast-growing company where you'll have opportunities to develop your career. We were named one of the Top 100 Fastest Growing Companies by the Puget Sound Business Journal (PSBJ) as well as an Inc. 5,000 Fastest-Growth Company for 2022.
- You'll make an impact here. Even as we grow, our individual teams remain small and dynamic, meaning the work of every individual matters.
- Our customers love MedBridge! We have a nearly 100% client retention rate and are continuing that work in 2023 and beyond.
We seek a Director of Product Management, Growth who thrives in a fast-paced, ever-changing environment. The ideal candidate should possess strong product management skills, with a passion for healthcare. They are collaborative, data-driven, nimble, and user-obsessed. This role offers an exciting opportunity to make a meaningful impact on healthcare providers and patients by working with a passionate and talented team dedicated to revolutionizing patient care through Medbridge. This role reports directly to the Vice President of Product.
What you'll be doing:
- Own > $20M in product-led growth for MedBridge, from first-time buying experience to add-ons and upgrades to renewals. This crosses the breadth and depth of MedBridge's customer base from individuals to SMB to enterprise organizations.
- Define the product vision, strategy, and roadmap for product-led growth at MedBridge.
- Develop deep empathy for our users and understanding of our data, business, and industry.
- Implement strategies to improve user onboarding, reduce friction, and enhance user satisfaction during initial interactions with our product. Drive utilization of all MedBridge product lines including Educate and Care.
- Collaborate with executives and cross-functional teams to define and track key performance metrics related to user acquisition, activation, conversion, and retention. Prepare and present reports to the executive leadership team.
- Analyze user behavior data to uncover insights on ideal customer behavior using Pendo and other analytics tools. Test hypotheses, run A/B tests, and iterate on features based on real-time data and user feedback.
- Ship products within a collaborative cross-functional team and ensure timely product launches with a high level of quality.
- Own the success of your product and features by conducting user research, running experiments, and tracking usage metrics.
- Stay abreast of the latest trends in growth and product management, applying best practices to our growth strategies.
- Communicate plans, updates, milestones, and trade-offs for cross-organization alignment.
What do we require?
- Bachelor's degree in Business, Medicine, Engineering, or related field
- Minimum of 7+ years of product management experience, preferably in healthcare
- Minimum of 2+ years in healthcare
- Previous exposure to and understanding of product-led growth strategies, including alignment with Go-to-Market (GTM) teams
- User obsessed with a passion for healthcare technology. Excellent user empathy and desire to discover and fulfill needs for all users (clinicians, patients, buyers, internal users)
- Goal-oriented and data driven. Experience defining objectives and key results and performing data analysis to make product and strategic decisions and measure outcomes
- Nimble and flexible. Comfortable with and adaptable to change, working in an innovative fast-growth environment where products and processes evolve rapidly
- Self starter who is resourceful and able to act autonomously, with no fear of getting their hands dirty or to be the first to tackle a challenge
- Exceptional communication (written and spoken) and interpersonal skills. Able to effectively collaborate cross functionally and lead customer conversations.
- Technical fluency. Comfortable understanding and discussing technology concepts, experience evaluating tradeoffs and new opportunities with technical team members
Our Culture:
- Passion. We love what we do and we find inspiration in our passion for improving patient care with innovative products.
- Collaboration. We seek and welcome feedback from colleagues, clinicians, and patients, knowing that collaboration leads to greater success.
- Resourcefulness. We're continuously iterating and optimizing for long-term success and efficiency. We think of creative ways to solve the problem at hand.
- Quality. Quality in our work is of utmost importance; we hold ourselves and our teammates to higher standards because the quality of our work directly impacts lives.
- Customer-centric. Our success and continued growth are driven by products customers love.
- Personal health and wellness. MedBridge contributes generously to medical, dental, and vision benefits. Other benefits we provide are: paid sick time, paid vacation time, personal days, parental leave, short term and long term disability, an employee assistance program, and a 401(k) with a company match.
- Professional growth. We offer an annual stipend plus two days of paid time off for you to attend the professional development course of your choice.
Salary Range: $175K - $200K + 10% Bonus
At MedBridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.
We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at MedBridge.
Now it's your turn. If you liked what you've read and think MedBridge would be a great career choice for you, apply now and our Recruiting team will follow up with you shortly after. Requirements:
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