Fraud Risk Clerk, Buffalo, New York

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

Position Title: Fraud Risk Clerk

Reports To: Fraud Supervisor

Department: Fraud

FLSA Status: Non-Exempt

Purpose: The Fraud Risk Clerk provides support to Fraud Department activities and processes which include filing and tracking of required reports and documentation, check verification, dispute processing, and fraud monitoring across all systems supporting these functions. Monitoring includes early detection and reporting of incidents to Fraud Management for further review and analysis.

Supervisory Responsibilities:

Degree of Supervision Received: Extensive

Degree of Supervision Given: None

Essential Functions:

1. Reviews daily reports across system applications which includes monitoring, detection and reporting of fraud activity.
2. Verifies suspect checks from Branch related customer transactions.
3. Reviews suspect transactions, accounts and ATM/Check cards utilizing Fraud Software and reports to Management.
4. Reviews unauthorized and authorized dispute documentation and processes charge backs regarding debit card and electronic transfer disputes in accordance with Federal Banking Regulation E .
5. Verifies customer information in regard to Deluxe Check orders .
6. Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.

Job Related Qualifications – Education and Prior Experience:

Required:

• Education: High School Diploma
• Prior Experience: 1+ years of banking experience relating to deposit account activity
• Licenses or Accreditation: NA

Preferred:

• Education: Associate Degree
• Prior Experience: 3+ years of banking experience relating to fraud investigations
• Licenses or Accreditation: NA

Competencies:

1. Strong verbal and written communication skills to clearly and effectively convey information to all levels of staff and external customers
2. Strong organizational skills with the ability to multitask and prioritize in demanding or stressful situations
3. Working knowledge of Microsoft Office applications and banking software with ability to learn and utilize new and existing software
4. Ability to understand policies and procedures and perform tasks accordingly
5. Ability to work effectively in a small team environment

Physical Requirements:

1. Able to regularly sit for prolonged periods of time.
2. Extensive computer usage is required.

This job description is not exhaustive. The Fraud Risk Clerk may be required to perform other duties as assigned.