Customer Service Representative, Yukon, Oklahoma

Customer Service Representative

Yukon, OK

Onsite Position

2500 S. Cornwell, Yukon 73099

Full Time: 8 a.m. to 5:00 p.m. M-F

POSITION SUMMARY

This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys selling.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greet customers and facilitating a welcoming and customer focused environment.

Build and maintain relationships with customers to help identify financial products and services that meet their personal needs.

Open accounts, assists with processing and taking loan applications.

Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.

Responsible for maintaining legal documents.

Promote BancFirst services through cross selling banking products to new and existing clientele.

Perform daily/weekly sales reporting.

Perform other job related duties and special projects as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

High School Graduate/GED

Strong customer service skills.

Minimum of one year successful sales experience in an incentive driven or relational selling environment; demonstrated performance in meeting and exceeding performance goals.

Ability to generate referrals including making on site visits with local businesses.

Ability to work effectively as a team member and with customers.

Strong work ethic and high integrity.

Knowledge of policies and procedures as well as federal guidelines.

Ability to acquire an understanding of BancFirst products and services.

Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.

Friendly, outgoing, confident, assertive and enthusiastic personality.

Professional appearance and demeanor.

Outstanding listening and communication skills, both written and verbal.

Ability to work various hours as assigned to meet the needs of the business.

Demonstrated good attendance and punctuality.

PREFERRED SKILLS AND QUALIFICATIONS

Successful sales record in a retail banking environment; with knowledge of bank products and services.

Bilingual (Spanish) a plus.

PHYSICAL REQUIREMENTS

Constant use of computer screens.

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching.

Ability to sit and/or stand for long periods of time during the workday.

Long periods of typing and repetitive motion.

Ability to lift and/or move and carry 10-25 pounds.

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.

Diversity…Our differences enhance business performance.