Bilingual Customer Service Representative, Wayne, Pennsylvania

Genex Service LLC


Bilingual Customer Service Representative

US--Remote

Job ID: 24-16876
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Responsibilities

This is a full-time, remote opportunity. Bilingual Spanish required

Work Hours: 9:30 am – 5:30 pm PST

Perks: Full and comprehensive benefits programs starting on your first day, 24 days of paid vacation/holidays in your first year plus sick days, Employee Assistance and a Referral Program

Compensation: $17

• Assists authorized callers by providing information while providing efficient and courteous service
• Works in multiple software portals to gather information.
• Investigates and resolves problems while recognizing when to escalate customer issues
• Conducts a high volume of incoming calls to ensure client satisfaction and coordinate utilization review efforts
• Relays information to the proper parties via email and software tool
• Triages calls to appropriate departments
• Reviews and resends failed faxes
• Works in a team-oriented environment
• Participates in team building exercises and meetings
• Handles confidential information (PHI) with discretion and trustworthiness
• Works closely with Client Services Group to resolve to client issues
• Performs other duties as assigned by the UR Customer Service Supervisor

Qualifications

• High School Diploma or equivalent
• Must be proficient in Microsoft Office especially Word and Excel.
• Typing skills required.
• Must have good communication skills and be able to collaborate effectively with others.
• Prior office experience preferred.

Benefits

We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $16.42 - $17.00 and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-VH1 #LI-Remote #GNX



Salary: $16.42 - $17.00

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