Customer Care Sales - West Region, Chicago, Illinois

JBT Corporation

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


Customer Care Sales - West Region

US-NV- | USUS-CAUS-AZ

Job ID: 2024-12129
Type: Regular Full-Time
# of Openings: 1
Category: Aftermarket (Sales & Mgmt)

Remote - Western US

Overview

JBT is a diverse, global company with many needs for international management talent and great opportunities for experienced graduates. Our businesses are worldwide and opportunities are broad in scope.

Start your career with us.

Being a global company allows us to present you with a number of career opportunities. JBT is one of the largest solutions providers to the global food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood and bakery industries are among our customers.

BENEFITS - Start from day 1!

JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes:

• Medical, Dental, Vision coverage
• 401(k) plan with company match - up to 6.5%
• Company paid Short Term Disability, Long Term Disability, and Life Insurance
• Employee Assistance Program
• Paid Parental Leave
• Paid Holidays
• Vacation pay
• Sick pay
• Tuition Reimbursement (*eligible after 6 months)

The Customer Care Sales Representative, strengthens the relationship between JBT FoodTech and its customers by forging ties with key customer contacts, understanding customer needs, and proposing solutions to customer issues utilizing our customer care organization and resources; effectively increase our sales to each customer by leveraging our strengths against their needs via parts availability, pricing and quality, and better positioning of our service, kit and project offerings.

Responsibilities

• Provide leadership and direction to the organization on parts promotion and sales volume improvement.
• Use sales enablement tools (share of wallet calculator, Salesforce funnel management & activity tracking) to maintain and improve JBT sales within the territory and report out results.
• Establish communication channels with the customers in the assigned territory in order to be the “go to” resource for any problems arising from the sale of JBT parts, ProCare or projects and drive issues to satisfactory conclusion for the customer (Customer Advocate).
• Communicate internally regarding our parts pricing, availability and quality performance and the direction required to improve them.
• Develop, nurture and maintain positive working relationships with key influential individuals at most of our customer sites within the geographic sales territory.
• Work closely with Service Managers, Parts Managers, Project Management and Sales to promote and grow parts, projects and ProCare sales within the territory.
• Must indicate demonstrated effectiveness in strong oral and written communication skills with all levels of employees and collecting and analyzing appropriate data to determine strength of opportunities and best use of resources.

Qualifications

• Minimum 4-year University degree
• 8 to 10-years’ experience in field with food processing equipment preferred.
• Influencing others through facilitation and leadership techniques.
• Managing multiple and shifting priorities under critical time constraints across a diverse group of people.
• Strong oral and written communication skills with all levels of employees.
• Strong mechanical aptitude needed to help facilitate customer needs into JBT provided solutions.
• Must demonstrate the working knowledge and mechanical fundamentals of JBT product lines.
• Need to have the flexibility/range to feel comfortable on a customer’s job site during a major rebuild and customer meeting room with corporate Procurement/Engineering.
• Collecting and analyzing appropriate data to determine strength of opportunities and best use of resources.

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships o to with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go too to www.careeronestop.org

You may also call 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

PI240935576