Patient Service Representative, New York, New York

Patient Service Representative

US-NY-New York

Job ID: 2024-13373
Type: College of Dentistry (DN1032)
# of Openings: 1
Category: Health Services
New York University

Overview

Provide the first level of customer service to patients of the dental clinic, from greeting and routing patients to record maintenance and cashier duties. Monitor daily clinic operations, within guidelines. Assign and review work of and train a number of student and/or casual employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures. Handle inquiries requiring additional investigation and/or specialized knowledge.

Responsibilities

Required Education:
High School diploma or equivalent.

Required Experience:
2 years of office experience.

Preferred Experience:
2 years of dental office or related healthcare facility experience.

Required Skills, Knowledge and Abilities:
Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding.


Qualifications

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $34.737. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

Salary: 34.74

PI240831016