IT Application Developer (Hybrid), Wall Township, NJ

Employer New Jersey Resources Corporation
Created 07/10/2024
Reference 1467758
Job Type Full Time
State NJ
City Wall Township
IT Application Developer (Hybrid)

Wall Township, NJ, USA Req #2227

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits.

New Jersey Resources is seeking an IT Application Developer to support NJR’s customer experience solutions with focus on SAP Cloud for customer (C4C), SAP Marketing Cloud (SMC), and SAP-ISU (Industry Standard Utilities). Also be responsible for the design, development, and implementation of SAP ISU solutions to support the utilities industry's specific requirements. Analyze business processes, configuring the SAP modules, developing custom enhancements, integrating with other systems, and providing ongoing support and maintenance.

Major Responsibilities/Essential Functions:
• Provide ongoing support and maintenance for SAP C4C, SAP SCM and SAP ISU solutions, troubleshooting issues, resolving incidents, and implementing enhancements as required
• Collaborate with business stakeholders to understand their requirements and translate them into functional and technical specifications for SAP C4C, SAP SCM and SAP ISU solutions
• Configure the SAP ISU module according to business needs, including setting up master data, rates, tariffs, billing cycles, and customer service processes
• Develop custom enhancements and functionalities using ABAP programming, including user exits, customer enhancements, and Business Add-Ins
• Integrate SAP ISU with other systems and modules, ensuring seamless data flow and process integration
• Conduct unit testing, integration testing, and support user acceptance testing (UAT) to ensure the quality and reliability of developed solutions
• Prepare technical documentation, including functional and technical specifications, configuration guides, and user manuals; conduct knowledge transfer sessions and provide training to end-users and support teams
• Collaborate with cross-functional teams, including business analysts, project managers, and infrastructure teams, to ensure effective solution delivery. Communicate project status, risks, and issues to stakeholders and management
• Stay updated with the latest SAP developments, technologies, and industry trends while delivering innovative solutions and improving processes
• Work with SAP C4C (Sales and Services), SAP SCM, SAP CRM, Self-Service Accelerator, DQM, Mind touch, and Marketing concepts
• Integrated solutions utilizing SAP (CPI) cloud-based middleware that connects SAP systems with third-party products
• Configure Billing Master Data setup, work with billing processes and develop print solution to integrate with SAP

Position Specifications:
• Bachelor’s degree in computer science, information technology or a related field
• Experience in implementation/support projects
• Functional knowledge of SAP technologies and data migration tools, C4C, SMC, ISU, and ABAP programming
• Strong analytical, problem-solving and decision-making skills, with the ability to navigate complex and ambiguous situations
• Excellent problem-solving skills and the ability to analyze complex business requirements and propose appropriate solutions
• Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams and collaborate with stakeholders at various levels
• Understanding of integrated systems (such as SAP CPI, Oracle ERP, Agent Desktop, Billing, Work & Asset Management, and Maximo) and utility industry processes is a plus
• Certification in relevant SAP modules or technologies is desirable
**Position level will be determined based on level of experience.

* The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.

This position is hybrid in our Wall, NJ office (3 days onsite, 2 days remote)

New Jersey Resources is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran or other protected status.

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